# Well Handled — Websites & Google Presence, Canberra Websites and Google presence for Canberra venues, trades and local businesses. We build a concept of your business first. You decide after you've seen it. **Canberra and Queanbeyan** ## We build it first. *You decide after you've seen it.* Websites and Google presence for Canberra and Queanbeyan venues, trades and local businesses. A stronger online presence, without the runaround. **Recent work** **The Den Canberra** Strength and conditioning gym **Kodiak Bar** Bar and restaurant **Koch Partners Psychology** Forensic psychology practice > All three started as a website we built before anyone asked us to. All three are now clients. [See the work, and why we build before we pitch](https://wellhandled.au/work). **How we work** ## We don't pitch. *We build first.* Every business on our work page saw a finished version of their own website before they'd paid us a cent, and before anyone asked them for anything. That isn't a promotion. It's how we start. ### We build it first We research the business properly. What it sells, who buys it, what its customers already say about it in public. Then we build the site. You look at your own business done properly, instead of a deck about what we might do one day. ### You tell us where we got it wrong You will know things we couldn't. Owners always do. Your corrections make it sharper and they cost you nothing, because the work is already done by the time we're in the room. ### We run it from there It goes live, and then it stays current. The site, the Google listing, the enquiries coming in, every month. You own the site and the domain from the first day. **What we look after** ## Two things, kept sorted. Most businesses come to us for the website. The listing and the enquiries are why they stay. ### Your website and your Google listing A website that shows the business you actually run, and a Google listing that matches it. Most people looking for you meet the listing before the site, so both have to be right, and both have to stay right. - Built around the two or three things your customers actually arrive looking for - Menus, prices and timetables as text on the page, where a search can find them - Your Google Business Profile set up properly and kept current - Rebuilds keep the search traffic your current site has already earned - Updated every month, so it doesn't quietly go stale ### Your enquiries. Nothing missed. It's twenty past nine on a Friday night. Someone has just filled in the form on your website about a function for forty people in December. You're on the floor, your phone's in the office, and the same person has three other tabs open. That enquiry is worth real money and it goes to whoever answers first. We make sure that's you: every call, form and message captured, acknowledged straight away, and sorted so the ones that matter reach you first. **However it goes** ## You own everything. The domain is registered in your name. The site, the words and the images are yours. We host and run it while you're with us, and if you ever want to go elsewhere, it all goes with you, including your enquiry history. We think that's just how it should work. Ask the next agency you talk to whether they agree. **The person you'll deal with** ### Kai Griffiths *Owner* Front of house. Kai is the one who turns up, learns the business and works out what it actually needs before a line of anything gets built. [More about Kai, and where the name came from](https://wellhandled.au/about) **Questions** ## The things people actually ask. ### Are the sites on your Work page real clients? Yes. Every business on that page is a Well Handled client. Each one started the same way: we researched the business and built its website before anyone asked us to, which is how we start every relationship. We build first because it removes the part of buying a website that people hate: being asked to imagine something, price it, and commit to it before they can see it. It costs us the work up front. It means the first real conversation happens with the thing already on the screen, and the owner is reacting to their own business rather than to a pitch. If we've got something wrong, they tell us in the first minute, which is exactly when we want to hear it. ### Who owns the website you build for us? You do. The domain is registered in your name, and the site, the content and the assets are yours. We host it and run it while you're with us, and if you ever leave, it goes with you and your enquiry history exports to a spreadsheet. Nothing is held hostage. ### What happens to our existing site and its Google ranking? It gets protected before anything is switched over. If your current site has pages that rank, carry links or draw traffic, we map every old address to its new one and put those redirects live before the changeover, then watch Search Console for a month afterwards. This is the single most common way a rebuild goes wrong: a business pays for a better-looking site and quietly loses the search traffic the old one had earned over years. It happens because the addresses change and nothing tells Google where things went. Preventing it is not difficult, but it has to be done deliberately, before the switch rather than after somebody notices the phone has stopped ringing. ### What does it cost? It depends on what the business needs, so we'd rather talk than publish a number that turns out to be wrong for you. It's a monthly arrangement rather than a big project fee. You sign up for twelve months or pay for the year up front, and either way we waive the cost of the build. If you leave a monthly plan before the twelve months are up, the build becomes payable. That's in writing before you sign, not waiting in the small print. ### Do you only work in Canberra? We're based in Canberra and most of our work is here and in Queanbeyan, where being able to turn up in person matters. We do work further afield when it fits. Ask. ### How fast can you build? The concept you'd look at first usually takes us a few days. Going live afterwards depends on what you already have. A fresh site is quick; a rebuild that has to protect existing search traffic takes longer because the redirect work is done properly. We'll give you a real date once we've seen what's there, rather than a number now. ## Have a look at what we'd build for you. Tell us about the business and we'll come back with something to look at, not a proposal to read.